One Abbey Court

Privacy Policy

One Abbey Court Whitby

Last updated: 26/01/2026

One Abbey Court Whitby (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or book a stay with us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

One Abbey Court Whitby is a holiday rental apartment located in Whitby, North Yorkshire.

Data Controller:
One Abbey Court Whitby

If you have any questions about this policy or how your data is handled, you can contact us at:
Email: pippa.cormack@hotmail.co.uk

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name
  • Email address
  • Telephone number
  • Booking details (dates of stay, number of guests, special requests)
  • Any information you include in enquiry or contact forms
  • Correspondence you send to us by email or messaging platforms

b) Booking and payment information

If you make a booking via a third-party booking platform (such as a booking website or channel manager), your payment details are processed securely by that platform. We do not store full payment card details on our own systems.

c) Website usage data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site

This data is collected using cookies and analytics tools (see Section 7).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to enquiries and messages
  • To manage and administer bookings
  • To communicate with you before, during, and after your stay
  • To comply with legal and regulatory obligations
  • To improve our website and services
  • To protect our property and prevent fraud or misuse

We only use your data where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: Processing is necessary to fulfil a booking or respond to a booking request
  • Legitimate interests: To manage our holiday rental business effectively and securely
  • Legal obligation: Where required for tax, accounting, or regulatory purposes
  • Consent: Where you have given clear consent (for example, accepting cookies)

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure password-protected systems
  • Limited access to personal data
  • Use of reputable third-party booking and email providers

We only keep your personal data for as long as necessary for the purposes for which it was collected, including legal and accounting requirements.

6. Sharing Your Data

We do not sell or rent your personal data.

We may share your data only where necessary with:

  • Booking platforms or property management systems used to manage reservations
  • Service providers who support our website or email communications
  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

7. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may be used to:

  • Analyse website traffic
  • Remember user preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where legally permitted)
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent where consent is the lawful basis

To exercise any of these rights, please contact us at:
Email: pippa.cormack@hotmail.co.uk

We will respond within one month.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

We would, however, appreciate the opportunity to address your concerns first.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.